Frequently asked questions

If you can't find the answer to your question below, please feel free to reach out!

Do you ship internationally?

At this time, we only ship within the United States. We're working on expanding in the future—stay tuned!

Do you accept change of mind returns?

Yes, we accept returns for change of mind within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

Please note that return shipping costs are the responsibility of the customer and will be deducted from your refund.

To start a return, contact us at newtandmabel@gmail.com.

How long do I have to return a product?

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused and in their original condition and packaging.

How do I start a return?

Starting a return is easy! Just reach out through our contact form or email us at newtandmabel@gmail.com with your order number and a quick note.

We’ll review your request and get back to you with the next steps.

Something’s wrong with my order—what should I do?

We’re so sorry about that! Please reach out to us at newtandmabel@gmail.com within 48 hours of delivery with your order number and a brief description of the issue.

If your item arrived damaged, incorrect, or something is missing, please include photos so we can resolve it as quickly as possible.

If the issue is due to an error on our end, we’ll cover the cost of return shipping or send a replacement at no additional cost. In some cases, we may ask that the item be returned before issuing a refund or replacement.

We’ll take a look and make it right as quickly as possible.